Director of Client Success

StoragePug is hiring our first Director of Client Success. We’re looking for someone to obsess over our clients’ experience, manage our customer-facing team, and model the highest standards of how we treat our clients.

Who you are

• You love helping people, problem-solving with them, and developing them
• You’re empathetic but aren’t afraid to have hard conversations
• You obsess over good communication
• You’re often the “go-to” person because you love learning and you’re not afraid to roll up your sleeves
• You read “Unreasonable Hospitality”, and everything just made sense

What we have to offer

• A work culture that empowers (and expects) people who crave autonomy and agency 
• Work side-by-side with our leadership team to make StoragePug the most client-friendly company in self storage
• Smart, kind teammates who care about the success of our clients
• Clients you’ll enjoy working with, and a product they genuinely love 

Benefits and Perks

We got you. Here’s what you get as a member of the pack:

• 100% employer-paid medical insurance with a low $500 deductible, eligible on the 1st of the month after hire
• Free vision and dental insurance
• $3,000 annual personal growth/development stipend
• $1,000 employee referral bonus 
• Flexible time off that grows with you - 3 weeks your first year, 4 your second, and 5 after that
• Parental leave policy for moms and dads
• 2 paid volunteer days per year 
• 401k plan
• $40,000 life insurance policy 
• Remote work